Refund Policy

At printer-setup.co.uk, we strive to ensure that our customers are fully satisfied with their purchases. We understand that sometimes issues may arise, and we are here to help. Our refund policy is designed to be fair and straightforward, making the process as easy as possible for you.


Refund Eligibility

You may request a refund under the following conditions:

  • The printer you received is defective or damaged.
  • The printer does not match the description on our website.
  • You received the wrong product.
  • The printer was not delivered within the specified delivery time.


Refund Process

To initiate a refund, please follow these steps:

  • Contact Us: Send an email to our customer service team at info@printer-setup.co.uk within 30 days of receiving your order. Please include your order number, a detailed description of the issue, and any supporting photos or documentation.
  • Review: Our customer service team will review your request within 3-5 business days and determine if your request meets the eligibility criteria.
  • Return Instructions: If your request is approved, we will provide you with return instructions. Please ensure that the printer is returned in its original packaging, including all accessories, manuals, and parts.
  • Return Shipment: You are responsible for the return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item).


Refund Approval

Once we receive the returned printer and verify its condition, we will process your refund. Refunds will be issued to the original method of payment within 7-10 business days. You will receive an email notification once the refund has been processed.



Non-Refundable Items

Certain items are non-refundable:

  • Clearance items
  • Gift cards
  • Products purchased with a discount or coupon


Exchange Policy

If you prefer to exchange the printer for a different model or product, please follow the same process outlined above. Note that exchanges are subject to product availability.



Important Notes

  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.
  • Please ensure that the printer is adequately packaged to prevent damage during transit.


Contact Us

If you have any questions about our refund policy or need assistance with a return, please do not hesitate to contact our customer service team at or call us at info@printer-setup.co.uk



Thank you for shopping with https://printer-setup.co.uk/. We appreciate your business and are committed to providing you with the best possible service.